no show and cancellation policyWe value our customers
If a passenger fails to notify AFBCS of their inability to be picked up at the appointed time or place (i.e. missed or cancled flight, failed to cancel a reservation) the minimum fare will be charged back to Manhattan. It is also the responsibility of the passenger to contact AFBCS at (347) 414-1443 or (917) 655-8658 when the car cannot be located. Taking alternative transportation without first contacting AFBCS will result in a minimum fare. Manhattan: Twenty-One dollars ($21). Borough: Based on zip code (refer to borough rate chart). Airports and Out-Of-Town: Will be charged as a return fare to Manhattan.
For all domestic reservations outside the NY-NJ-CT Tri-State area and international reservations, no-shows will be charged in full.
Pre-dispatch, in Manhattan you may cancel a pickup up to twenty-five (25) minutes prior to a scheduled reservation at no charge.
Out of Manhattan, you may cancel a pickup up to sixty (60) minutes prior to a scheduled reservation at no charge. Pickups, which are in excess of fifty (50) miles from Manhattan, require a minimum cancellation period of ninety (90) minutes. Passengers who fail to cancel rides within the above time allowance will incur a minimum charge as if the ride returns to Manhattan.
For domestic reservations outside the NY-NJ-CT Tri-State area, the reservation may be cancelled two (2) hours before pickup time or as specified otherwise at the time of the reservation, if not the ride will be charged in full. For all international reservations, the reservation may be cancelled twenty-four (24) hours before pickup time or as specified otherwise at the time of the reservation, if not the ride will be charged in full.
For luxury sedans, SUVs, stretch limousines and vans, the reservation may be cancelled two (2) hours before pickup time, if not the ride will be charged in full.
Round trips out-of-town
All round trips to out-of-town locations in the NY-NJ-CT Tri-State area, orginating in Manhattan are charged half (1/2) the base on the return trip. Thirty (30) minutes of free waiting time is included during the round trip stop.